Booking Conditions
Last updated: 23 October 2026
Please read these conditions before you pay a deposit. They form the agreement between you and Happy Entertainment Group Ltd (or, for flight-inclusive trips, explain our role as agent for the ATOL holder). Most sections cover trips and holidays; the last one covers our London socials and day events.
Who we are
Happy Entertainment Group Ltd (“we”, “us”) is a company registered in England and Wales, company number 16598496. Our registered office is 4th Floor, Silverstream House, 45 Fitzroy Street, London W1T 6EB. We organise hosted group trips, holidays and social events for women and couples in their 40s, 50s and beyond.
Contact us by email at hello@happy-entertainment.co.uk, by phone on 020 3026 5615, or on WhatsApp at +44 7399 232497. We do not hold our own ATOL licence and we are not a member of ABTA.
Who arranges what
There are three kinds of booking with us, and each works a little differently. Your trip page and booking confirmation always tell you which kind yours is and who supplies each part.
1. Flight-inclusive trips. These are packages organised by a licensed tour operator that holds an ATOL (the “ATOL holder”). The trip page and your booking confirmation name the ATOL holder and its ATOL number. We act as the ATOL holder’s agent: we take your booking and your payments on its behalf. Your contract for the package is with the ATOL holder, which is responsible for it. We will give you the ATOL holder’s booking conditions before you book, and if they differ from these conditions about your package, the ATOL holder’s conditions apply.
2. Trips without flights (for example coach and cruise holidays). For these we are the organiser of your package. We are responsible for every part of the package listed in your confirmation, even when another company (such as a coach operator, cruise line or hotel) provides it. These conditions are your contract with us.
3. London socials and day events. We run these ourselves, and the shorter terms at the end of this page apply.
Before you book
Before you book, we will give you:
- the key information about your trip: itinerary, transport, accommodation, meals, what is included, group size, how suitable the trip is for people with reduced mobility, the minimum number of travellers needed, payment dates, and passport, visa and health requirements;
- the standard information form for package holidays, which sets out your main legal rights; and
- for flight-inclusive trips, the ATOL holder’s booking conditions.
This information forms part of your contract, and we will not change it unless you agree or these conditions allow it.
Booking and your deposit
Your place is reserved once you have paid the deposit shown for your trip and we have sent you written confirmation. For flight-inclusive trips you will also receive an ATOL Certificate as soon as you make any payment.
The person making the booking must be 18 or over, and confirms that everyone on the booking agrees to these conditions and that they have authority to book for them.
Your deposit pays for costs we commit to as soon as you book, such as flight, cruise and hotel deposits. If you cancel, you lose your deposit, except where these conditions or the law say otherwise. If you ask, we will explain what your deposit pays for.
Please check your confirmation as soon as you receive it and tell us straight away if anything is wrong.
Paying the balance
The full balance is due 6 weeks before departure. If you have a payment plan, your confirmation shows each payment and when it is due.
If a payment is late, we will send you a reminder. If we still have not received it 7 days after the reminder, we may cancel your booking, and the charges under “If you cancel” will apply. If you book less than 6 weeks before departure, the full price is due when you book.
Prices
The price on the trip page and in your confirmation is per person. It includes everything listed under “What’s included”, plus all taxes and fees we know about when you book. Anything not included, such as optional excursions, tips, visas or travel insurance, is shown on the trip page.
Changes to the price after you book. We can only change your price if one of these costs changes:
- the cost of transport, because of changes in the cost of fuel or other power sources;
- taxes or fees charged by third parties not directly involved in your trip, such as tourist taxes or port and airport charges; or
- exchange rates that affect the cost of your trip.
We will pass on the actual change in cost per person, and if one of these costs goes down we will reduce your price in the same way (we may keep our reasonable administration costs from any refund, and will show you them if you ask). We will tell you about any increase in writing at least 20 days before departure, explaining the reason and how we worked it out. We cannot increase the price in the last 20 days.
If an increase is more than 8% of your total trip price, you can accept it, take an alternative trip if we offer one, or cancel and receive a full refund within 14 days.
Changes
Changes you ask for. Please ask as early as you can (for example a name or room change). We will do our best, but we depend on our suppliers, and we will tell you any extra cost before you agree. If a supplier cannot make a change after the balance is due, we will tell you before anything is done.
Passing your place to someone else. You can transfer your place to someone who meets all the conditions of the trip if you tell us in writing at least 7 days before departure. You and the new traveller are both responsible for the balance and any reasonable extra costs of the transfer, such as name-change charges, which we will tell you about.
Changes we make. We may need to make minor changes, such as a different hotel of the same standard or a change to the order of the itinerary, and we will tell you in writing.
If we have to make a significant change to a main part of your trip before departure (for example a different destination or a much lower standard of accommodation), or cannot meet a special request we accepted, we will tell you in writing without delay and tell you how long you have to decide. You can accept the change, take an alternative trip if we offer one, or cancel and receive a full refund within 14 days. If the change or alternative is of lower quality or cost, you will receive an appropriate price reduction. If you do not reply in time, we will contact you again; if you still do not reply, we may cancel and give you a full refund.
If you cancel
Please tell us in writing (email or WhatsApp). The date we receive your message is your cancellation date. These charges reflect the costs we expect to lose at each stage, after allowing for costs we save and places we expect to resell. They are a percentage of the total trip price per person:
| When you cancel | Charge |
|---|---|
| More than 6 weeks before departure | Your deposit |
| 6 to 4 weeks before | 50% |
| 4 to 2 weeks before | 75% |
| Less than 2 weeks before, or if you do not travel | 100% |
If our actual loss is lower, we will charge the lower amount, and if you ask we will explain how your charge was worked out. If a trip has different charges, for example because the cruise line charges more, they are shown on the trip page and in your confirmation before you book, and only those charges apply. We refund any money due to you within 14 days. Your travel insurance may cover cancellation charges.
No charge for serious problems at your destination. You can cancel without a charge, and receive a full refund, if unavoidable and extraordinary circumstances at or near your destination significantly affect your trip or your journey there, such as war, a natural disaster, a serious disease outbreak, or Foreign, Commonwealth & Development Office advice against travel.
For flight-inclusive trips, the ATOL holder’s cancellation charges apply; they are in its booking conditions, which we give you before you book.
If we cancel
Minimum numbers. Each trip needs a minimum number of travellers, shown on the trip page and in your confirmation. If it is not reached, we will tell you no later than 20 days before departure for trips of more than 6 days, 7 days before for trips of 2 to 6 days, and 48 hours before for trips of less than 2 days.
Unavoidable and extraordinary circumstances. We may also cancel if events outside our control stop us running the trip, and we will tell you as soon as we can before departure.
In either case you can choose an alternative trip or a full refund, paid within 14 days, but no further compensation. If we cancel for any other reason, you will receive a full refund within 14 days and we may also owe you compensation.
Events outside anyone's control
“Unavoidable and extraordinary circumstances” means events outside our control whose effects could not have been avoided even if all reasonable steps had been taken, such as war, terrorism, serious disease outbreaks, natural disasters, extreme weather, or official advice against travel. This is the meaning used in the Package Travel and Linked Travel Arrangements Regulations 2018.
Travel insurance
Travel insurance is required on all trips. It should cover cancellation, medical costs (including any pre-existing conditions) and repatriation. Please send us your policy details before departure.
Passports, visas and health
Before you book, we will tell you the general passport, visa and health requirements for your trip, including roughly how long visas take. Requirements can change, so please also check GOV.UK foreign travel advice.
You are responsible for having a valid passport, any visas or travel permits, and any vaccinations you need. If you cannot travel because you do not have the right documents, our cancellation charges apply.
Accessibility and special requests
Each trip page says how suitable the trip is for people with reduced mobility, and we can give you more detail before you book. Please tell us before booking about any medical condition, mobility need or dietary requirement that may affect your trip, so we can check it is suitable and make reasonable arrangements. We will not refuse a booking unless we reasonably believe the trip would be unsuitable or unsafe for you.
We will pass special requests to our suppliers, but we can only guarantee a request if we confirm it in writing in your confirmation.
On your trip
We expect everyone to treat fellow travellers, our host and our suppliers with respect. If someone’s behaviour puts others at risk, or seriously disrupts the group and continues after a warning (unless it is too serious for a warning), our host may reasonably ask them to leave the trip. We will not give a refund, and they must pay any extra costs, such as their journey home.
If something goes wrong on your trip
Tell us straight away. If something is not as it should be, please tell your host, or call or WhatsApp us on +44 7399 232497, as soon as you can, so we can put it right. If you do not tell us, it may reduce any compensation you are entitled to.
We will put it right. For trips without flights, we will fix the problem within a reasonable time, unless that is impossible or would cost far more than the value of the service affected. If we cannot provide an important part of your trip, we will offer suitable alternatives at no extra cost, with a price reduction if the alternative is of lower quality. If a problem seriously affects your trip and we do not fix it within a reasonable time, you can end your trip and we will bring you home at no extra cost; you may also be entitled to a price reduction or compensation.
Help when you need it. If you are in difficulty during your trip, we will help you without delay, including information on local health services and consular help, help contacting people, and help finding alternative travel arrangements. We will only charge for this if you caused the problem deliberately or carelessly, and then only our actual costs. If unavoidable and extraordinary circumstances stop you returning home as planned, we will pay for necessary accommodation for up to 3 nights (this limit does not apply to people with reduced mobility and anyone travelling with them, pregnant travellers, or anyone needing specific medical help, provided you told us at least 48 hours before departure).
For flight-inclusive trips the ATOL holder is responsible for these things, but you can still contact us or your host and we will pass your message on straight away.
Complaints
If a problem is not resolved during your trip, please write to us at hello@happy-entertainment.co.uk. It helps us look into it properly if you write within 28 days of returning home, but this does not affect your legal rights. We will reply within 14 days.
If we cannot resolve your complaint, we will tell you in writing whether an alternative dispute resolution (ADR) service is available. You can also get free advice from Citizens Advice (England and Wales) or Advice Direct Scotland, and you keep your right to go to court.
For flight-inclusive trips, complaints about the package should go to the ATOL holder; you can also send them through us and we will pass them on straight away.
Financial protection
Flight-inclusive trips. Your Financial Protection: When you buy an ATOL protected flight or flight inclusive package from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.
The ATOL holder for your trip, and its ATOL number, are shown on the trip page, your receipt and your ATOL Certificate. Your receipt also shows which part of your payment is ATOL protected. Happy Entertainment Group Ltd does not hold its own ATOL licence.
Our responsibility to you
Trips without flights. We are responsible for providing every part of the package in your confirmation, whether we provide it ourselves or a supplier does. If something is not provided as agreed, you may be entitled to a price reduction, compensation, or both. We are not responsible if we can show the problem was caused by you; by someone not connected with your trip where the problem could not have been foreseen or avoided; or by unavoidable and extraordinary circumstances.
Where an international convention limits what a transport provider must pay (such as the Athens Convention for sea travel or the Montreal Convention for air travel), the same limit applies to us. Otherwise, our total liability to you for a package is limited to three times the total price of your trip. This limit does not apply to death or personal injury, to loss or damage we cause deliberately or through negligence, or to anything the law does not allow us to limit.
Flight-inclusive trips. The ATOL holder is responsible for your package. We are responsible for our own service to you as its agent, such as taking your booking accurately and passing on your payments and messages.
Nothing in these conditions affects your legal rights.
Your information
We use your personal information to arrange and run your trip or event, and share it only with suppliers who need it, such as airlines, cruise lines, hotels and our ATOL partners. We only use information about your health, mobility or diet to make your trip safe and suitable, with your consent, which you can withdraw at any time. We only send marketing if you have agreed to it, and you can unsubscribe at any time. Our Privacy Policy explains how we use and protect your information and your rights, including your right to complain to the Information Commissioner’s Office.
Law
These conditions are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. If you live in Scotland or Northern Ireland, you may also bring a claim in your local courts.
London socials and day events
These shorter terms apply to tickets for our socials and day events.
- Tickets: your place is confirmed once you have paid and received confirmation. Prices are per person and include what the event page lists.
- No cooling-off period: because each event takes place on a specific date, the 14-day right to cancel online purchases does not apply.
- If you can’t come: up to 7 days before the event, you can pass your place to a friend or move it to a future event. Within 7 days, tickets are non-refundable.
- If we cancel or move an event: you can choose a full refund, paid within 14 days, or a place at the new date.
- Food and allergies: please tell us about dietary needs or allergies when you book. The venue prepares the food, so we cannot guarantee it is allergen-free.
- Photos: we take photos and videos at events for our website and social media. Please tell us or our host if you would rather not appear, and we will respect that.
- Prize draws: any prize draw at our events is free to enter, and no purchase is needed.
- Behaviour: we may ask anyone whose behaviour puts others at risk, or seriously disrupts the event after a warning, to leave, without a refund.
- Our responsibility: we will run each event with reasonable care and skill. Nothing limits our liability for death or personal injury caused by our negligence.